FAQ
Frequently asked questions
We collected the most common questions here. For more, contact our support team.
Is there a free trial?
Yes. All plans include a 7-day free trial. Details are on the pricing page.
How does RAG memory work?
Your uploaded documents are indexed as vectors, and AI responses rely only on those sources.
Which file types are supported?
PDF, DOCX, and TXT files are supported. You can also add web page content.
What does website crawling do?
The system crawls pages on your site and reads their content, so customers get accurate answers about those pages.
How do I add the widget to my site?
Add the one-line script from the documentation to your site. `data-workspace-id` is required.
How is real-time chat handled?
Supabase Realtime powers instant messaging between the dashboard and the widget.
Which AI providers are available?
Google Gemini and OpenAI are supported. You can choose from the dashboard.
Is there team management?
Yes. Workspace-based membership and role management let you define team access.
How does the Help Center work?
You can publish Help Center articles, and the AI uses them when generating answers.