Content quality
- Keep your knowledge base and source documents up to date.
- Review frequently asked questions regularly and add them into the system.
- Use short, clear, and consistent language for a better customer experience.
Quick Start
Best practices
Apply these practices to use Daribase more efficiently. Your AI responses will be more accurate and your team will work more effectively.
Web crawling
Optimize the crawl scope so it includes every product and company page your AI assistant should answer from. The AI uses those pages as grounded references when responding to users.
Live support handoff
When the AI falls short in complex cases or a user clearly needs a human, your support team can jump into the conversation from the dashboard immediately. This hybrid model is the strongest way to protect customer satisfaction.
Track analytics
Review response time, satisfaction, and AI coverage metrics weekly. As you improve these areas, support performance improves as well.