Documentation

Quick Start with Daribase

Set up your RAG-based AI support system in minutes, integrate it into your site, and start automating.

Why Daribase?

We offer a full-scale support operations center, not just a chatbot.

RAG Memory

Reads your documents and generates responses based solely on your current data.

Easy Integration

Add the widget to any website in seconds with a single-line script.

Real-time

Communication between the panel and widget is zero-latency thanks to Supabase Realtime.

Powerful Analytics

Monitor SLA times, AI performance metrics, and team efficiency in one place.

Secure Architecture

Role-based access control (RBAC) and industry-standard data encryption.

Omnichannel

Manage WhatsApp, Instagram, and Web channels from a single hub.

Get Started in 3 Steps

Launching Daribase is easier than you think.

Step 1

Create Workspace

Add your brand information and invite your team members.

Step 2

Prepare Knowledge Base

Upload PDFs or crawl your website to inform the AI.

Step 3

Publish Widget

Save the script code to your site and receive your first message.

RAG and Web Crawling

Our web crawling feature automatically reads pages on your site and converts content into a 'vector database'. When a question arises, the AI finds the most relevant information from this database to generate a response. Your data is never used for general training of models.

Explore source management

Always crawl your Pricing and FAQ pages.

Keep the 'Transfer to Human' feature enabled for complex questions.

Correct AI misconceptions via the playground.

Widget Installation

Place the following code just before the </body> tag of your website.

index.html
<script
src="https://cdn.daribase.com/embed.js"data-workspace-id="YOUR_WORKSPACE_ID"async></script>

What does the dashboard cover?

  • Chat list and live conversation view
  • Saved replies and automation rules
  • Team members and role-based permissions
  • Widget appearance and brand settings

AI Providers

We support advanced AI models. You can choose the model that fits your needs and adjust behavior settings via the Dashboard.

GeminiOpenAIRAG

Best Practices

  • Always crawl your Pricing and FAQ pages.
  • Keep the 'Transfer to Human' feature enabled for complex questions.
  • Correct AI misconceptions via the playground.
  • Add a brand-specific system prompt in Settings; if left empty, default behavior is applied automatically.

Ready to go?

Your first AI support flow can be ready in less than 10 minutes.

Daribase: AI Customer Support Assistant | WhatsApp AI Chatbot